Welcome to TWIN! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for event sales and organization.

1. Information We Collect

• Personal Information:

 We collect your name, contact details, and payment information. Your name is used for personalization and communication purposes. Contact details such as email address and phone number help us communicate event details and updates. Payment information is necessary for processing transactions securely.

• Usage Data:

We collect device information, IP addresses, and browsing activity. Device information includes details about the device you use to access our platform, helping us optimize the user experience. IP addresses are collected for security and analysis purposes, while browsing activity helps us understand user interaction and improve our platform.

2. How We Use Your Information:

We use your information to address any inquiries, concerns, or issues you may have regarding event ticket purchases, registrations, or general platform usage. This involves responding to customer queries promptly and effectively.

• Personalizing and improving user experience:

Your information helps us tailor the platform to your preferences and needs. By analyzing your interactions and preferences, we can provide personalized event recommendations, content, and features to enhance your overall experience.

• Analyzing usage trends:

We analyze aggregated usage data to understand how users interact with our platform. This includes tracking trends in workshop registration, popular workshop categories, and user engagement patterns. This information helps us make informed decisions to improve our services and offerings.

3. Information Sharing

• Workshop Organizers:

We share your information with event organizers to facilitate your participation in events hosted on our platform. This includes providing organizers with necessary details such as your name, contact information, and ticket purchase/registration status to ensure smooth event management and coordination.

• Payment Processors:

Your information is shared with trusted payment processors to securely process payments for workshop and registrations. This involves transmitting relevant payment details to complete transactions securely and efficiently.

• Service Providers:

We may engage third-party service providers to assist in various aspects of platform operation, such as hosting, data analytics, customer support, and marketing. These service providers are authorized to access your information only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your data.

• Legal and Regulatory Authorities:

In certain circumstances, we may be required to disclose your information to comply with legal or regulatory obligations, such as responding to lawful requests from government agencies, law enforcement authorities, or judicial proceedings. This may include sharing information to investigate, prevent, or take action regarding illegal activities, fraud, or violations of our terms of service.

Overall, we take necessary precautions to ensure that your information is shared responsibly and only for legitimate purposes outlined in our privacy policy. Your privacy and security are important to us, and we are committed to protecting your personal information while providing you with exceptional event experiences.

4. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable laws. This may include retaining information to provide our services, resolve disputes, enforce our legal agreements, and comply with legal obligations.

5. Information Security:

We take the security of your personal information seriously and implement various security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data protection practices.

6. Your Rights:

You have certain rights regarding your personal information, including the right to access, update, or delete your information. You may also have the right to object to or restrict certain processing activities and to receive your information in a portable format. Additionally, you can opt-out of receiving promotional communications from us at any time by following the instructions provided in such communications.