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SAP C-C4H63-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
Topic 2	Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
Topic 3	APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.
Topic 4	Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
Topic 5	Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q19-Q24):

NEW QUESTION # 19
When an action is triggered via a CX flow, the outbound data is checked by the system to see whether it passes the validation.
What happens if it doesn't pass the validation?

A. The action fails and the data is passed to the destination application for auditing purposes.
B. The action fails and the data is not passed to the destination application.
C. The action fails and it's marked for a retry.
D. The action succeeds, but an error message is created.

Answer: B

NEW QUESTION # 20
Which of the following are important considerations when importing data into SAP Customer Data Platform?
Note: There are 2 correct answers to this question.

A. The integration flow needs to be configured in SAP Business Technology Platform to send data to SAP Customer Data Platform.
B. The original timestamp of the customer event activity needs to be mapped in the event metadata.
C. The source data can only be imported into SAP Customer Data Platform in JSON format.
D. The identifier of the event must be mapped to the deduplication identifier to prevent the same event from being ingested twice.

Answer: B,C

NEW QUESTION # 21
What does the warning sign next to the attributes indicate in the Unique Identifiers section of the Customer Profile view?

A. It indicates that no value is set for those identifier attributes.
B. It indicates that the values of those attributes are shared with other customer profiles.
C. It indicates that the unique identifier is invalid.
D. It indicates that there was an error updating those attributes in the last inbound event.

Answer: B

NEW QUESTION # 22
What does the Activities tab in the customer dashboard show to the user? Note: There are 2 correct answers to this question.

A. An activity timeline showing the customer's past activities
B. A customer engagement chart showing the times of day and days of the week the customer is most active
C. The amount spent in the customer's last order
D. The customer's calculated indicators

Answer: A,B

Explanation:
The Activities tab in the customer dashboard of the SAP Customer Data Platform provides users with a visual representation of customer interactions. It includes an activity timeline that displays the customer's past activities, offering insights into their engagement history. Additionally, it features a customer engagement chart that illustrates the times of day and days of the week when the customer is most active, aiding in understanding the customer's behavior patterns. Reference = This explanation is based on the information available in the SAP Help Portal and SAP Learning Journeys, which describe the functionalities of the Activities tab within the customer dashboard12.

NEW QUESTION # 23
What kinds of indicators can you create in SAP Customer Data Platform? Note: There are 3 correct answers to this question.

A. Segmented
B. Activity
C. Profile
D. Predictive
E. Calculated

Answer: B,D,E

Explanation:
In the SAP Customer Data Platform, you can create various types of indicators to measure and understand different aspects of customer data and behavior. The types of indicators that can be created are:
Calculated Indicators: These are metrics derived from calculations based on customer data.
Predictive Indicators: These models, also known as predictive indicators, are designed to make predictions based on data patterns and are used for forecasting customer behavior such as churn probabilities or customer lifetime value1.
Activity Indicators: These indicators are created to calculate metrics and gauge the performance of various business areas based on customer activities2.
Segmented and Profile indicators are not listed as types of indicators that can be created in the SAP Customer Data Platform according to the provided resources.
Reference = The information regarding the types of indicators is supported by the SAP Help Portal and SAP Learning resources, which detail the management of predictive models and the creation of activity indicators within the SAP Customer Data Platform12.

NEW QUESTION # 24
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